Many complaints can be resolved informally
merely by contacting the company involved and notifying them
of your complaint. Here are some important tips to remember:
- Have in mind the specific complaint you want to make
to the company, and present it immediately and clearly.
- Offer a reasonable and specific remedy that will resolve
your complaint.
- If you are making the complaint in person, be sure
to bring any documentation that will support your position
and help resolve the complaint.
- When the complaint is made through written correspondence,
be sure to include all relevant information, along with
suggested remedies. Also, enclose all supporting documentation.
However, never send original documents, only copies.
- Be assertive! If you are told by a salesperson or company
representative that they cannot deal with your complaint,
ask to speak to a supervisor
Contact Us
Consumer Protection Division
501-682-2341
800-482-8982 (statewide)
501-682-8118 (fax)
consumer@ag.state.ar.us
|
