Dealing with verbal and physical aggression from residents and completing difficult tasks on time are some of the most challenging aspects of working in a nursing facility. Understanding the situation and remaining calm can usually prevent abuse, mistreatment or neglect of a resident.
The first step in controlling stressful situations that may arise out of working with long-term care facility residents is acknowledging that your feelings are valid. Once you recognize that your feelings are only human, there are a number of ways to control stress and anger, including:
- Take a few deep breaths, take a step backward and reassess the situation.
- Call for help at the first sign of trouble.
- Take some time out and walk off your stress.
- If you are sure that the resident will be safe, go outside and get some fresh air or sit down for a minute.
- Organize support groups and talk about your feelings with co-workers.
- Pay close attention to physical and verbal cues from the resident.
- Attend in-service training sessions dealing with stress management and residents’ rights.
- Ask your supervisor for advice.
- Remain calm and never argue with a resident.
Approach aggressive residents calmly.
- Never force a resident to do anything against his/her will.
- Be aware of a resident’s care plan and particular needs before beginning a task.
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