Attorney General Alerts

    ATTORNEY GENERAL ALERT: Don’t Fumble When Buying Tickets This Year


    September 21, 2020

    LITTLE ROCK - If Arkansans want to take in a live football game at any of our great in-state institutions this fall, it is going to be a much different experience than it has been in years past. Due to the novel coronavirus, many precautions have been implemented in an effort to keep students, student athletes, and fans safe when taking in the game. In addition to COVID-19, every year scammers often try to sell fake tickets to unsuspecting fans and Arkansans should be cautious when purchasing tickets from an unverified ticket broker. The stadium should be a safe haven for fans rather than for scammers.

    “Football in Arkansas is a cherished tradition and it is worth protecting,” said Attorney General Leslie Rutledge. “Whether you support the Razorbacks, Red Wolves, Bears or Boll Weevils, all Arkansans deserve to cheer for their favorite team while feeling safe and without worry of being taken advantage of by scammers.”

    The Arkansas Department of Health issued the following directives for large outdoor sports venues during the upcoming football season.

    • A venue may increase the number of attendees at events to up to 66 percent capacity for the facility with a plan approved by the Secretary of Health.
    • Lines or cues for entrance, exit, making purchases, or for other reasons must be marked or monitored for maintaining a distance of six-feet between people.
    • Family groups may sit together but six-feet should be maintained between groups. Every-other-row seating should be unoccupied to provide for six-feet of physical distancing.
    • Face coverings are required for all persons present, except for children under 10-years-old, who are exempt. For outdoor venues, once attendees are seated and maintaining six-feet physical distance from others, face coverings may be removed. However, if moving around where social distancing is not achievable, such as in food and beverage areas, or any area where there is confinement such that six-feet distancing cannot be maintained, the face covering must be put back in place.
    • More information can be found at the Arkansas Department of Health’s Directive found here.

    Arkansas Attorney General Leslie Rutledge issued the following tips to help Arkansans protect themselves when looking to buy game tickets during the upcoming football season.

    • Research the seller or broker with the Better Business Bureau and ensure it is a member of the National Association of Ticket Brokers.
    • A legitimate ticket broker will offer a refund policy. Only buy tickets from a reseller that provides clear details about the terms of the transaction.
    • Always use a credit card to make a ticket purchase because credit card laws provide buyers with some recourse if the tickets are fraudulent.
    • Check the seats ahead of time. Ask for section, row and seat numbers to avoid obstructed views and purchasing tickets that do not exist.
    • Stick with well-known ticket sellers who offer guarantees and policies that protect buyers and have the ability to investigate and restrict accounts of merchants who violate the policies.
    • If a deal seems too good to be true, it probably is. Refuse to be rushed. Scam artists often try to hurry prospective buyers into making a decision.

    According to AARP, nearly 5 million consumers receive fraudulent concert, sporting event or theme park tickets each year. We can all do our part by ensuring our neighbors, friends, and families are educated on the deceptive practices of scammers and ways to avoid them.

    Consumers who think they may have purchased a counterfeit ticket can contact the National Association of Ticket Brokers at 630-510-4594 or the Arkansas Attorney General’s Public Protection Department.

    For more information on other tips to avoid being scammed and other consumer-related issues, call the Arkansas Attorney General’s Office at 800-482-8982 or visit ArkansasAG.gov.

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