Attorney General Alerts

    Top 10 Consumer Complaints of 2020


    February 5, 2021

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    LITTLE ROCK – In addition to National Consumer Protection Week happening on February 28-March 6, Arkansas Attorney General Leslie Rutledge today announced the top 10 most common complaints the Attorney General’s Office received in 2020. While mediating thousands of complaints, investigators at the Attorney General’s Office fielded complaints directly related to COVID-19 such as price gouging, fake vaccine scams and fake coronavirus cures. These complaints resulted in investigations, attorney letters, and other enforcement actions.

    “I want Arkansans to know we will do the fighting for you at the Attorney General’s Office,” said Arkansas Attorney General Leslie Rutledge. “We received almost 100,000 complaints and inquires in 2020 and each one is taken seriously to ensure we hold bad actors accountable for taking advantage of Arkansans.”

    National Consumer Protection Week is a partnership with attorneys general from across the country, along with many national organizations including the Better Business Bureau, Federal Trade Commission and American Association of Retired Persons (AARP), to encourage consumers to understand their rights and make educated consumer decisions.

    The 10 most common complaint categories from 2020 were:

    • Consumer Goods
    • Automobiles
    • Satellies, Cable and Internet Service Providers
    • Scams and Opportunities
    • Health Care
    • Home Construction, Maintenance & Repair
    • Consumer Services
    • Landlord/Tenant
    • Utilities
    • Travel and Timeshares

    Attorney General Rutledge’s office resolved 8,918 formal complaints in 2020 compared to 1,487 in 2019. We received 98,080 calls in 2020 compared to 60,903 in 2019.

    For more information about consumer-related issues, contact the Arkansas Attorney General’s Office at consumer@ArkansasAG.gov or visit ArkansasAG.gov.

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